Returning your tickets
If you are unable to use your tickets then you may exchange them for another performance of the same production if possible when you contact us more than 24 hours prior to the performance. Sooner than 24 hours, any return or changes to your tickets will be at the discretion of the company.
Tickets will not be refunded unless a performance is cancelled or significant changes have been made to the timing of the performance.
Each child will require a ticket. Some performances may not be suitable for young children and parents/guardians should see where applicable an age requirement or content advisory information is in place.
A £0.50 booking fee per transaction applies to booking made online and over the telephone or payments in person made by card. Cash payments at the venue do not have a booking fee applied.
We do not accept payment by cheque for the purchase of tickets.
Concessions and Discounts
Most of our performances offer a concession rate. Children are persons aged under 16, students will require a student ID to prove eligibility.
All tickets and ticket receipts will be delivered via email for telephone, online and at the venue bookings. Physical tickets will not be received, they are ONLY received digitally.
If you arrive late to a performance you may need to wait until a suitable time or interval in the performance to enter the audience.
Conditions of entry
Interplay Theatre Trust reserve the right to:
• request any person leave the venue without refund in the event they are abusive to staff or others
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our website, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our work, new events and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we will request for your consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org or mailing us at: Interplay Theatre Trust Interplay Theatre, Armley Ridge Road, Leeds, LS12 3LE, United Kingdom
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – PAYMENT & CUSTOMER FINANCIAL DETAILS
We do not store credit card details nor do we share customer financial details with any 3rd parties
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
We use 3 group of cookies: Google Analytics cookies, Woocommerce cookies and Google maps cookies.
Google Analytics Cookies
The 4 Google Analytics cookies provide us with data about visitor usage patterns on our site. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily. The visitor remains anonymous.
The 2 Woocommerce cookies allow the online shop to function correctly.
Google Maps Cookies
The embedded Google Map on our site sets 3 cookies known as NID, PREF and khcookie. These cookies allow Google Maps to remember which browser you are using and what preferences you have set when you view maps.
The table below explains the cookies we use and why.
|COOKIE SET BY||COOKIE NAME||PURPOSE||EXPIRES|
|These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.||2 years, 30mins, when you close your browser, 6months respectively|
|Woocommerce||woocommerce_items_in_cart, PHPSESSID_||These cookies are used by the online shop to allow it to function correctly.||both expire when you close your browser|
|Google Maps||nid pref khcookie||These cookies allow Google Maps to remember which browser you are using and what preferences you have set when you view maps.||6 months, 2 years, when you close your browser, respectively|
SECTION 7 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Data Protection Office (Andrew Procter) at email@example.com or by mail atInterplay Theatre, Armley Ridge Road, Leeds, LDS, LS12 3LE, United Kingdom
|Charity||means Interplay Theatre Trust, a registered charity.|
|GDPR||means the General Data Protection Regulation.|
|Responsible Person||means Andrew Procter (Data Protection Officer) and/or Tom Jordan (Data Controller).|
|Register of Systems||means a register of all systems or contexts in which personal data is processed by the Charity.|
The Charity is committed to processing data in accordance with its responsibilities under the GDPR.
Article 5 of the GDPR requires that personal data shall be:
In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data, the Charity shall promptly assess the risk to people’s rights and freedoms and if appropriate report this breach to the ICO (more information on the ICO website).
END OF POLICY